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Customer may return item within 30 days after receiving product for refund (excluding shipping and handling charges).

All items must be returned in "as new" condition in the original packaging and include all accessories. 

S&H for returned items are to be paid by buyer. 

We will gladly accept the return of products that are defective due to defects in manufacturing and/or workmanship. Fulfillment mistakes that may be made which result in the shipment of incorrect products to you will also be accepted for return.

Please email SALES@POLYMAT.COM to request a return authorization. 

Returns are to be shipped freight prepaid (paid by buyer) within 7 days of receiving RA.
Returns must be received without any physical damage. Shipping damages must be claimed by shipper.
Approved returns will be exchanged within 48 hours of receiving and testing returned product.
Refund will be issued if item is unavailable.
Shipping cost for exchanged product will be paid by Polymat.

Returns are subject to a 10% restocking fee, deducted from the refund. A restocking fee of 15% may be applied to battery returns if battery(s) returned without manufacturer's packaging.Unfortunately we cannot accept returns missing parts or packaging materials. Return shipping is paid by Customer. Use the most convenient means of shipping. Please use a carrier that can track packages. Customer assumes responsibility for insuring the returned item. Pack all items in a sturdy shipping carton-double wall cartons when returning batteries- and not just the manufacturer's carton.  

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